General Terms and Conditions
1. SITE OPERATION:
United Arab Emirates is our Country of Domicile. Medlock Holiday Homes Rental LLC controls this Site from the U.A.E. Medlock Holiday Homes Rental LLC makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.
2. APPLICABLE LAW:
3. MULTI-CURRENCY PRICED TRANSACTION:
The displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.
5. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES:
Medlock Holiday Homes Rental LLC will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific.
6. REPRESENTATIONS BY YOU:
By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Medlock Holiday Homes Rental LLC through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
7. PERMITTED USE:
You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Medlock Holiday Homes Rental LLC to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by Medlock Holiday Homes Rental LLC to do so. The content and software on this Site is the property of Medlock Holiday Homes Rental LLC. The cardholder must retain a copy of transaction records and Merchant policies and rules.
8. YOUR ACCOUNT:
If you use Medlock Holiday Homes Rental LLC Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
NO COMMERCIAL USE:
This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Medlock Holiday Homes Rental LLC’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Medlock Holiday Homes Rental LLC will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.
LINKS AND SEARCH RESULTS:
The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Medlock Holiday Homes Rental LLC has no control over these sites or the content within them. Medlock Holiday Homes Rental LLC does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Medlock Holiday Homes Rental LLC does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Medlock Holiday Homes Rental LLC for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at enquiries@Www.medlockvillas.com.
Medlock Holiday Homes Rental LLC may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.
You acknowledge and agree that Medlock Holiday Homes Rental LLC will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At Medlock Holiday Homes Rental LLC’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Medlock Holiday Homes Rental LLC or perfect these rights, titles or interests in Medlock Holiday Homes Rental LLC’s name.
DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. Medlock Holiday Homes Rental LLC MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. Medlock Holiday Homes Rental LLC ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. Medlock Holiday Homes Rental LLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF Medlock Holiday Homes Rental LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF Medlock Holiday Homes Rental LLC WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.
LICENCE GRANTED TO YOU:
By providing materials to Medlock Holiday Homes Rental LLC, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Medlock Holiday Homes Rental LLC an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Medlock Holiday Homes Rental LLC may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Medlock Holiday Homes Rental LLC for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Medlock Holiday Homes Rental LLC. Any communication or materials you send to Medlock Holiday Homes Rental LLC will be treated as non- confidential and non-proprietary and may be disseminated or used by Medlock Holiday Homes Rental LLC for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.
The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws Medlock Holiday Homes Rental LLC is not responsible for the acts or omissions of any advertiser or sponsor.
Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.
Booking Terms and Conditions
All keys must be returned to the Medlock Villas representative upon check out. Any keys not returned will incur a replacement charge of 250 AED per set. All key codes provided should only be shared with resident guests.
Any additional guests staying that are not expected at the time of the booking will result in a 500 AED per night charge.
Guest will be liable for any theft or damage to the property and its contents from the time of entry to the time of departure. The villas provided are strictly for corporate, holiday and personal use. Business use, subletting, parties and gatherings of 8 guests or more will not be accommodated. Noise and disturbances will not be tolerated; Medlock Villas reserve the right to ask guests to vacate the villa immediately and no refund will be issued.
All guests are required to accept the above and below conditions prior to booking. A passport copy of the Primary Guest will be required upon arrival as acceptance of the terms listed above and below.
Pets are not allowed unless otherwise agreed with Medlock Villas in writing.
Any time after 3:00pm, any early arrivals must be confirmed with reservations prior to arrival.
Check out time is 11:00am, late check out can be arranged by giving much notice as possible. Late check out will be subject additional charge unless agreed with Medlock Villas in writing. Any unconfirmed late check-outs will be charged at AED 500 per hour (rounded up to the nearest hour after 11.00am) and this will be deducted from the security deposit.
We request all guests to leave the property in a clean and tidy state. Any guest leaving the villa in an unusually untidy manner will be charged an additional cleaning fee which will be deducted from the security deposit. See point 1.8
All complaints must be made in writing to Medlock Villas by email during your stay. All complaints received will be investigated fully with all parties concerned and you will receive a formal reply within 3-5 working days. Any complaints received after check out will not be entertained. No refunds will be made to guests making complaints after check out.
1.5 SMOKE FREE POLICY
All our villas are non-smoking. Should anyone smoke in the villas you will be fined 1,000 AED plus any additional cleaning costs. Guest can use the private garden area to smoke. All cigarettes must be disposed of correctly.
1.6 PRICES AND PAYMENT
All rates quoted are inclusive of taxes and utility bills. Rates quoted are valid for a period of up to 3 days. Bookings not made within this period will be liable to rate change.
All payments are to be made prior to arrival. A deposit payment of 25% will be required to confirm the booking. The remaining balance of 75% will be required 14 days prior to arrival or as otherwise agreed with Medlock Villas.
All rates are non-refundable and non-transferable.
We do not store credit card details nor do we share customer details with any 3rd parties
We advise all guests to ensure they have been granted the correct visa for entry into the UAE before making payment.
1.7 BOOKING CONFIRMATION
All guests will receive a booking confirmation and payment confirmation upon successful receipt of your payments. Guests must check their booking confirmation thoroughly and advise of any changes required. A security deposit of AED 1,500 is mandatory for all reservations. The security deposit may vary depending on the number of nights booked, and will be refunded in full 72 hours after your check out. Any breaches of these terms and conditions will result in instant cancellation of the reservation. No refunds will be made to the reservation or the security deposit.
1.8 SECURITY DEPOSIT
A security deposit of AED 1,500 is mandatory for all reservations. The security deposit may vary depending on the number of nights booked, and will be refunded in full 72 hours after your check out. Any breaches of these terms and conditions will result in instant cancellation of the reservation.This includes damage/stains to furniture, fixture, fittings, internal walls, missing/broken items, excessive noise complaints from neighbors. No refunds will be made to the reservation or the security deposit. Where a villa is left in an unreasonably untidy condition, the deposit will be retained to cover additional cleaning and/or 1 nights charge if we are unable to finish cleaning by 3.00pm.
All cancellations must be advised in writing by letter or by email. All bookings are non-refundable and non-transferable.
If your booking has been made via an Agent, please see terms and conditions as specified by the booking agent.
We advise all guests to obtain independent travel insurance to cover for any cancellations.
Where a refund has been agreed, refunds will be made only via the original method of payment. Please allow up to 45 days for the refund transfer to be complete.
Hi-Speed Internet access is provided free of charge in all our Villas.
Internet services are provided by third party companies. Medlock Villas endeavour to ensure access is available 24/7; however there may be periods where access is limited or restricted due to server maintenance or line issues.
During this period internet access will not be available via routers, and all efforts will be made to ensure an alternative method of internet access is provided as soon as possible.
If you wish to extend a stay, Medlock Villas require notice in writing. Please give as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change. A payment for an extension will be taken at the time of notification.
Any breakages to the property including fixtures, fittings & furniture will be notified to the booking holder within 72 hours of the checkout date. Breakages will be subject to a 100% markup fee and 25% handling charges. The final invoice amount will be deducted from the credit card originally used to confirm the booking or the security deposit held.
Housekeeping is provided to all guests and is scheduled on a weekly basis from the date of check in. Guests are required to allow all housekeeping staff a minimum 60 mins to ensure housekeeping is carried out to your satisfaction. Your weekly clean will include replacement of towels and bed linen and a light clean of the apartment.
Housekeeping times may vary from 11.30am – 5.00pm. Our housekeeping team will carry out the cleaning of your villa in your absence if you are not present.
Should you require housekeeping to be carried out at a specific time then please contact our guest services team at enquiries@medlockvillas(.)com.
Full maintenance of garden areas will take place once every 7 days. Pool cleaning will take place twice every 7 days. Although Medlock Villas ensure that garden areas and pools are clean at all times, we are unable to guarantee this due to unforeseen weather conditions. No refunds will be made to guests requesting a refund due to weather adverse conditions.
Medlock Villas have a strict security policy. All our Villas are located in residential areas which have 24 hour security. Any security breaches by guests will result in instant cancellation of the booking. No refunds will be made on any cancellation.